Student leaders often think of communication only in terms of verbal and written exchanges, but open communication requires much more. A good leader uses body language, tone and facial expressions to provide continuous, encouraging feedback. Good leaders must employ empathic listening, in which they understand what others say on personal, emotional and cultural levels.

Students identify strengths and weaknesses of their personal communication styles in this session’s group exercises. Students explore adapting their communication style to fit the situation.

The workshop provides instruction on how to overcome communication barriers and how to communicate effectively between groups and organizations.